Frequently Asked Questions
Quick answers to common questions. If you still need help, contact us via WhatsApp or email.
Orders
Browse the catalog, open a product page, choose the options you want and click Add to
cart. Proceed to Checkout to enter shipping and payment details.
Orders can be modified or canceled within 2 hours of placement if the order hasn't progressed to
packing. Contact us immediately on WhatsApp with your order number.
Shipping
Typical delivery is 3–7 business days inside India. Remote areas may take longer. You'll receive
a tracking link once your order ships.
At the moment we ship within India only. For international orders, please contact us and we will
try to assist on a case-by-case basis.
Returns & Refunds
We accept returns within 7 days for eligible items (unused, unwashed, and with tags). Some
handcrafted/custom items are final sale — check the product page for details.
After we receive and inspect the returned item, refunds are processed within 5–7 business days
to the original payment method.
Products & Materials
Yes — many pieces are handcrafted by artisans. Each product page includes material details,
origin, and care instructions where applicable.
Care instructions vary; generally avoid harsh chemicals, dry clean delicate items when
recommended, and store jewelry in dry pouches.
Contact & Support
The fastest way is WhatsApp (link in footer). You can also email us at [email protected]. Include your
order number for quicker help.